PRIVACY POLICY
Effective Date: 22 April 2026
The Host Hotel Ipoh (“the Hotel”) is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (Act 709) of Malaysia.
This notice explains how we collect, use, disclose, store, and safeguard your personal data when you engage with us.
COLLECTION OF PERSONAL DATA
We may collect and process your personal data including but not limited to:
- Full name
- NRIC / Passport number
- Contact number
- Email address
- Home or billing address
- Payment details (credit/debit card information)
- Vehicle registration number (if applicable)
- Any other relevant information required for your stay
SOURCE OF PERSONAL DATA COLLECTION
Your personal data may be collected through:
- Hotel reservation (website, phone, walk-in, or third-party booking platforms)
- Registration / check-in forms
- Hotel website: https://thehosthotel.com.
- Loyalty or membership registration (if applicable)
- CCTV recordings within hotel premises for security purposes
- Cookies and website tracking technologies
PURPOSE OF PERSONAL DATA COLLECTION
We collect and process your personal data for the following purposes:
- To process reservations, check-ins, and payments
- To provide accommodation and related hotel services
- To communicate with you regarding your booking or stay
- To respond to inquiries, feedback, or complaints
- To ensure safety and security within hotel premises
- To comply with legal and regulatory requirements
- To send promotions and marketing materials (with your consent only)
PROCESSING OF PERSONAL DATA
Your personal data is processed primarily within Malaysia.
We do not transfer your personal data outside Malaysia unless necessary and in compliance with applicable laws.
DISCLOSURE OF PERSONAL DATA
Your personal data may be disclosed to:
- Payment gateway providers and financial institutions
- IT service providers and system vendors
- Government authorities or regulatory bodies as required by law
- Security personnel or law enforcement agencies (if necessary)
- Third-party service providers involved in delivering hotel services
SECURITY MEASURES
We take appropriate steps to protect your personal data, including:
- Compliance with Act 709 (PDPA) requirements
- Restricting access to authorized personnel only
- Implementing secure systems and data protection controls
- Ensuring confidentiality obligations for staff and vendors
- Regular monitoring and review of security practices
However, you are responsible for safeguarding your personal information, including any passwords or booking references.
PERSONAL DATA RETENTION PERIOD
We will retain your personal data for a period of up to seven (7) years or as required by law.
Upon expiry of the retention period, your personal data will be securely deleted or destroyed.
YOUR RIGHTS
You have the right to:
- Access your personal data held by us
- Request correction or update of your personal data
- Withdraw consent for marketing communications
- Request limitation or cessation of data processing (subject to legal obligations)
Please note that withdrawing consent may affect our ability to provide certain services.
CONTACT US
For any inquiries or requests regarding your personal data, please contact:
General Manager
The Host Hotel Ipoh
No 5-1, Jalan Dato Tahwil Azhar, Taman Jubilee, 30300 Ipoh Perak
05 241 1163
reservation@thehosthotel.com
UPDATES TO THIS PRIVACY POLICY
We may update this policy from time to time. The latest version is always available on our website. Your continued use of our services indicates acceptance of any updates.
This policy is governed by the laws of Malaysia. If there is any conflict between language versions, the English version prevails.
ACCEPTANCE OF THIS PRIVACY POLICY
By accessing our website or using our services, you acknowledge that you have read, understood, and agree to this Privacy Policy.